In this Section 4 we have set out:
We collect various personal data regarding you or your device. This includes the following:
We may obtain personal data from various sources. We do this mainly in these ways:
We will explain this in more detail in the following:
Personal data you provide
When you use our website and services, we collect information from you in various ways. For instance, we may ask you to provide your name and email address to create and manage your account. We also maintain your notification and marketing preferences, and the emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our customer helpdesk or forums. You might also provide us with information in other ways, including by submitting a form or participating in surveys.
Sometimes we require you to provide us with information for contractual or legal reasons. For example, we may ask you to provide your company details, your address and your country when you subscribe to paid services in order to determine if, and how much, tax we need to collect from you. We will normally inform you when providing information is mandatory and the consequences of failing to provide it. If you do not provide personal information when requested, you may not be able to use our services if that information is necessary to provide you with the service or if we are legally required to collect it.
Personal data obtained from your use of our website or services
When you use our website or services, we collect data about your activity on and interaction with our website or services, such as your IP address, your device and browser type, your language settings and other browser features, the web page you visited before coming to our site, what page on our sites you visit and for how long as well as identifiers associated with your hardware.
If you are an End-User of our Customers’ sites, we may also get information about your interactions with content in their sites in case the content is hosted by us, though we use this information only in aggregated or pseudonymized form in order to be able to provision our services as contractually agreed with our Customers, to prevent fraud and abuse, to protect and keep secure our services or to improve the performance of our services (including developing also new features or new services).
Personal data obtained from other sources
If you use a third party service (such as PayPal or Google) to register for an account or to make payments, the third party service may provide us with your third party service account information on your behalf, such as your name, postal address and email address (we will not have access to passwords you use to access third party services). Normally, you can specifically select what information will be shared or you can generally control this using the privacy settings of the third party service. So please make sure you have chosen settings you are comfortable with.
We also publish realtime monitoring and health data about the status of the services we provide and we use a third-party service to publish this monitoring data (currently, we use statuspage.io). This third-party status page service may allow you to optionally subscribe to email notifications about incidents and status changes. If you subscribe to such notifications, the third-party service may give us access to your email address information. We will use your email address obtained through this third-party service solely to send you the status notifications you requested.
If you are an End-User of our Customers' sites, our Customer may share some of the account information you have with them as is necessary to prevent fraud or to allow us in assisting with resolving a support ticket you filed with our Customer.
We may use the personal data we obtain about you to:
We process your personal data for the above purposes when:
Financial transactions relating to our website and services may be handled by our payment services providers, Braintree Payments and/or PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments, protecting our business from fraud as well as dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at:
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your account is active, while the period for how long we keep a message you sent via a website form is based on how long has passed since you submitted it.
As Customers may come back to us also after an account has become inactive, we do not immediately delete your personal data when you close your account or cancel your subscription. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
Please note that in the course of providing the services, we collect and maintain aggregated, anonymized or de-personalized information which we may retain indefinitely.
Your principal rights under data protection law are:
To the extent that the legal basis for our processing of your personal data is:
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